Are Aromawest essential oils therapeutic grade?

Yes, our premium oils are the highest quality possible, which makes them all 100% pure therapeutic grade. That said, we do not believe in using marketing buzzwords to sell our essential oils. Despite some online claims, there is no official grading system for essential oils. We are an honest company with a mission to make aromatherapy approachable and easy while also standing behind the consistent high-quality of our products. 

To this end, the quality of our oil is maintained from growing, harvest, extraction and bottling. Our oils are tested throughout the entire process. Our premium essential oils are unlike any others because we actually do the work to make sure our oils are as effective as they are pure. 

No pesticides, synthetic chemicals, herbicides, GMOs or harmful chemicals are ever used during any stage of the growing or extraction process. Every supplier and partner we work with must strictly follow all USDA food/product safety guidelines. Because we understand the importance of quality and purity, we never add any bases, carriers or additives to our essential oils. 

To confirm quality, our single essential oils are GC/MS (gas chromatography mass spectrometry) tested. The reports are available on every product page under “Quality Reports.” Transparency is paramount to everything we do. If you have any questions about quality or safety, please do not hesitate to contact us. 

Does Aromawest perform testing?

Yes, we do GC/MS (gas chromatography mass spectrometry) testing on every batch of essential oils we sell. These tests help ensure extract purity and composition potency by ensuring major constituents are within generally accepted guidelines, as well as providing quantitative and qualitative proof that the received product matches approved samples. If a certain batch does not meet our standards we do not release them for sale.

What is a GC/MS Test Report?

Think of a GC/MS like an essential oil report card. In the world of essential oils, GC/MS testing is the highest standard of analysis. The report verifies the authenticity, quality and purity of the essential oil as well as identifies its individual constituents. The constituents are what show the oil’s therapeutic value. This is important because the potency of the constituent can have a dramatic effect on the oil’s effectiveness.

GC/MS is an abbreviation of Gas Chromatograph Mass Spectrometry. The report separates an essential oil into its individual constituents which show up in varying degrees through a linear graph and percentages. The GC/MS lets us know if there are any adulterants or additives in the oil so we can confidently ensure the purity of every drop of oil we carry. 

To run the test, the essential oil is heated and vaporized in a gas chromatograph machine. The oil moves through a column assisted by a carrier gas (helium or hydrogen). Because the natural compounds of the oil move at different rates, the constituents can be distinguished by their molecular makeup. At the end of the machine, a detector measures each constituent which results in a chromatogram report. After the constituents are identified in the GC, its put through a mass spectrometer. The machine breaks down molecules to be sorted and counted according to their mass. For a more detailed breakdown by the Tisserand Institute, click here

Do Aromawest oils come from indigenous plants?

Yes, we source our essential oils from places in which they naturally occur because we believe in maintaining the purity and beauty of our planet. Sustainability is central to our mission. In order for an individual essential oil to thrive, specific criteria for needs a climate, altitude, water and elevation need to be met which means, plants grown in ingenious locations are going to yield better essential oils. 

Do Aromawest oils contain any pesticides?

No. Your health and safety are at the forefront of our formulating, testing and packaging. No pesticides, synthetic chemicals, herbicides, GMOs, toxic chemicals or fertilizers are ever used during any stage of the growing or distillation process. 

Are Aromawest essential oils organic?

Our essential oils are sourced from dozens of international farms around the world. Some of those countries have organic certification systems but others do not. Whenever possible, we source from organic growers and distillers. Our oils are always non-GMO, pesticide-free and free of any not naturally occurring. 

Does Aromawest test on animals and do your products contain animal-derived ingredients?

No, we never test on animals. Everything we offer is 100% vegan, and cruelty-free. We love our fur-friends too much. Only human (and willing) test subjects need apply. Hey, if you want to share your transformative experience with our oils (which happens a lot), drop us a line! 

Is Aromawest a Multi-level Marketing (MLM) company?

Nope, we are a direct-to-consumer company. At Aromawest, you are always getting a reasonable price because we don’t have to deal with pesky MLM markups. We work hard to pass as many deals as possible straight to you. 

How are Aromawest essential oils more affordable than other companies?

We get this question a lot. Our prices low because we sell directly to you. We don’t have to pay our premiums to MLMs or a giant executive board of directors. Our high-quality oils are only available online and through a few select wholesale partners. That enables us to keep our overheads fairly low so we can pass the savings on to you. 

Can Aromawest essential oils be used internally?

Aromawest’s oils are 100% pure and high quality. Without more scientific research, we cannot promote the ingestion of any essential oils from our company or any others. Essential oils are incredibly potent and some individuals may be more sensitive than others. Therefore, we recommend seeing a licensed aromatherapist and discussing the usage with your medical physician before any internal use. The  International Federation of Aromatherapists also does not recommend the internal use of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy.  

Do Aromawest essential oils expire?

Numerous essential oils, like Sandalwood, actually improve over time. Other oils that are extracted through a cold-pressed method, like Grapefruit, Lemon and Orange have a general shelf life of about 6 months to a year. To safeguard your essential oils, store them in a cool, low-light space. 

What are the dilution rates for Aromawest essential oils?

Before applying essential oils to your skin, be sure to dilute with a carrier oil or lotion. For topical use, we recommend a 3-5% dilution rate and a 1% dilution rate on the face. Some essential oils are more potent than others so perform a quick patch test before applying on a large area. Additionally, some essential oils are photosensitizing which can lead to sunburns if you do not first apply sunscreen.  

Do you offer Wholesale or Private Labeling?

Yes, please get in touch with us at hello@aromawest.com if you would like more information on our wholesale and private labeling programs.

Is there a way to burn Aromawest essential oils to release the aroma into the air?

Yes! Using an aromatherapy diffuser is an effective way to enjoy our essential oils while filing your spaces with an enviable aroma. Whether you choose an active or passive diffuser, our essential oils help build an inviting atmosphere.

Does Aromawest offer any discounts or coupons?

Yes! Want to be the first to know about our amazing Aromawest promotions that happen multiple times throughout the year? Sign up for our newsletter and make sure to follow on Facebook, Instagram, Tiki Tok and Twitter. 

Does Aromawest offer free samples?

At this time, we do not offer free samples but are happy to answer any questions about our products you may have. We will make sure to update you here if that does change in the future.

Where can I find more information about your products?

Our Aromawest website is packed full of great information that you can view at any time and we suggest starting here. We also send great information in our email newsletters and give hints and tricks on social media channels. Be sure to sign-up and follow us!  If you still have questions, feel free to contact us at hello@aromawest.com.

How do I place an order?

It’s easy! You can place an order through our website or you can email us with your order and we’ll send you an invoice.  

Is it safe to use essential oils during pregnancy?

We’ve received amazing feedback from pregnant women who have used our essential oils. But before adding anything to your wellness or beauty regime, we recommend having a conversation with your doctor. At Aromawest, your health and safety matter immensely to us. That’s why our oils are free from adulterants such as pesticides, synthetics chemicals, toxic fertilizers, GMOs, and anything not naturally occurring. As a general rule, avoid essential oils during your first trimester of pregnancy or during difficult pregnancies. Again, talk to your doctor about your options. 

Are Aromawest essential oils organic?

Aromatherapist, Robert Tisserand, states that there may be no difference between organic and non-organic essential oils due to the insignificant amount of pesticides typically found in non-organic essential oils. We appreciate that consumers are holding the natural industry to a higher standard and, as much as possible, we try to source all our products from organic growers and distillers from across the globe. While at the same time we believe that non-organic essential oils do not run the risk of containing consequential amounts of pesticides, given a GC/MS test is provided for oil batches.


Do Aromawest suppliers supplement the distillation process with solvents to extract additional oil from the plant matter?

On each Aromawest product page, you will be able to see what method of extraction is used. There are three main methods of distillation:

  1. Steam Distilled: Plant material is placed in a distillation unit with water inside. Heat is then applied to the unit. As the water heats, the plant part (sacs) holding the essential oil will then release the essential oil. Oil droplets rise with steam droplets and are sucked into a pipe. The oil and water are joined at this point. To separate them, the steam runs through a steam pipe that connects to a cooling unit. The oil and water separate in this cooling process. Two separate pipes collect water in one, and oil in another.
  2. Cold Pressed: A machine separates the peel from the citrus fruit, then mashes the peel to release the essential oil from the peel’s sacs. Water is passed over the plant material. The plant material, water and oil are passed through a sieve and then separated in a centrifuge where the components are spun at high speeds, separating the water and oil.
  3. Solvent Extracted: Delicate plant material, such as flower petals, are washed and mashed in a chemical substance such as hexane or benzene. These chemicals pull the essential oil from the plant material. The mixture of solvent and the essential oil is then carefully separated with ethanol, creating what is called an “Absolute.”
Does Aromawest have anyone on staff with a trained nose who can analyze oils by their smell?

Several of our staff members can analyze an oil by its aroma. We work with seasoned aromatherapists and chemists and have certified aromatherapists that approve every batch of essential oil and every blend that we sell.

Does Aromawest have social media?

Yes, we do! You can find us on: 

Facebook: https://www.facebook.com/aromawest

Instagram: https://www.instagram.com/aromawestoils

Pinterest: https://www.pinterest.com/Aromawest

Tiktok: http://www.tiktok.com/aromawest


I am new to essential oils. What essential oils should I start with?

If you are wanting to start with single essentials to use individually or blend yourself, we suggest starting with Lavender, Peppermint, and Lemon. Those will be a great jumping-off point and can be used for a range of therapeutic needs and can also be used to make finished products. 

We also recommend starting with some of our beautiful blends. These have all been crafted by certified aromatherapists and are truly life-changing. 

What kind of water should I use in my diffuser?

We recommend room-temperature water. If the temperature is too hot or too cold, the mist may form water drops. We also suggest using filtered water when possible.

How much do you charge for shipping?

We understand shipping fees can be a barrier to purchasing online. That is why we offer free shipping in the Continental United States when you spend $60 or more. For orders less than $60, the shipping rate is based on weight so that you will always get a fair price. 

Where is Aromawest located and where will my order ship from?

We are located in sunny California. 

Can I pick up my order in person?

Currently, we do not have a storefront and we are not set up to do walk-in transactions. We offer our products through www.aromawest.com.

Do you ship outside the US?

We ship to a few select countries outside of the US. Please keep in mind we do not cover duties and taxes in our shipping fees as we have no control over them. To see the full list of countries we ship to, rates and times, please visit our Shipping page.

Please note, it is up to the individual ordering to ensure that all essential oils and products that they purchase are legal in the country they are importing them into. Aromawest cannot give any advice on this matter.

What is your return policy?

We think you will love our products. However, if you're not 100% happy with your choice, let us know. Our products can be returned within 30 days of purchase. All orders to Canada are final sale. 

Email us at hello@aromawest.com to initiate your return.

My product arrived damaged and/or is missing an item. What now?

If your order arrived damaged, please email us a photo of the damaged product(s) to hello@aromawest.com and our customer care team will be happy to assist you! If your shipment is missing a product, please email us your order information at hello@aromawest.com and we'll get the issue resolved as quickly as possible. 

How long does it take to process an order?

Typically, all orders ship within 1-2 business days of purchase. We do not operate over the weekends, and orders placed over the weekend will ship out the following Monday or Tuesday, in most cases. During busy periods, including holidays and sales periods, the processing time can increase to 3-5 business days before your package is shipped.

If we are out of stock of a certain product you ordered, we will try to get in touch with you in a timely manner to let you know.

How can I cancel or change my order?

If you wish to cancel or change your order please email us at hello@aromawest.com. While we cannot guarantee any changes to be made to the order once it has been placed, we will try our best to accommodate. If we were not able to change or cancel the order, upon its arrival, please write "Return to Sender" on the unopened package and dispatch it to the appropriate mail carrier. Once we receive the package back in our facility, we will issue a full product refund.