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All the ways to reach Aromawest, and where to find us.
General enquiries
Email: wholesale@aromawest.com
Telephone: +370 617 01466
Business hours: Monday to Friday, 08:00–17:00 (Europe/Vilnius)
We aim to respond within 12–24 hours during business hours. Enquiries received at weekends or on Lithuanian public holidays are answered on the next working day.
If you prefer to write to us through the website, use our contact form.
What to write about, and how to reach us faster
All enquiries go to the same address. To help us route your message to the right person, please put one of the following at the start of your subject line:
| Subject line | Use it for |
|---|---|
| NEW ACCOUNT | Opening a wholesale account, approval status, access to prices |
| ORDER + your order number | Questions about an existing order, changes, cancellation |
| SHIPPING + your order number | Shipping quote, carrier choice, tracking, collection booking |
| CLAIM + your order number | Transport damage, shortages, incorrect items |
| RETURN + your order number | Returns and refunds |
| INVOICE + your order number | Invoices, VAT details, payment confirmation |
| PRODUCT | Availability, brands, restocks, new arrivals |
For claims about damaged or missing goods, please include photographs of the outer packaging, the inner packaging and the affected products. Deadlines for reporting are set out in our Shipping Policy.
Warehouse and collection
Orders are dispatched from, and can be collected at:
DEPOT VILNIUS UAB
Kirtimų g. 61, Ramp 8
LT-02244 Vilnius
Lithuania
Collection is free of charge. Please wait until you receive confirmation that your order is ready before travelling to the warehouse. If you are sending your own courier or transport company, let us know in advance so that we can prepare the shipment.
Registered office
Aromawest, MB
Jasinskio g. 16B-10
LT-03163 Vilnius
Lithuania
This is our administrative address. Please do not send goods, returns or collections here — use the warehouse address above.
Company details
Company registration number: 305600354
VAT (PVM) identification number: LT100013454019
Register of Legal Entities of the Republic of Lithuania
Full statutory information is set out in our Legal Notice.